Introduction
Welcome to The Vertex Solutions (“the Company”). These Terms and Conditions (“Terms”) outline the agreement between you, the user (“you,” “your”), and the Company regarding the use of our website and services.By engaging with the Company or utilizing our services, you are acknowledging your acceptance and agreement to be bound by these Terms. If you do not agree with the Terms presented here, we kindly request that you refrain from using the Company’s services.
Services:
Our Company offers a range of design and related services as outlined in the proposal or agreement provided to you. These services may include, but are not limited to, graphic design, web design, branding, and the creation of marketing materials.
Client Responsibilities
In order for us to provide the highest quality services, we ask that you, the client, agree to the following responsibilities:
Provide Accurate Information: We rely on you to supply accurate and complete information that is necessary for us to effectively perform the agreed-upon services. Providing us with thorough and precise details will enable us to deliver the best possible outcomes.
Cooperate: We value a collaborative working relationship. We ask that you work with us in a timely manner and provide feedback, approvals, and any other necessary input as requested throughout the project lifecycle.
Respect Deadlines: To ensure the smooth progression of the project, we kindly request that you adhere to the agreed-upon deadlines for providing us with the information and approvals we need from your end.
Payment: As part of our agreement, we expect timely payment of invoices in accordance with the payment terms we have outlined. Your prompt remittance of fees allows us to continue dedicating our full attention and resources to your project.
Payment Terms
Fees: The fees for our services are clearly outlined in the proposal or agreement we have provided to you. Any additional work that falls outside the scope of the initial agreement will be billed separately.
Invoices: We will issue invoices to you upon the completion of agreed-upon project milestones or at regular intervals as specified in our contract. Payment for these invoices is due within the same day of the invoice date, unless an alternative timeline has been mutually agreed upon.
Late Payments: We understand that unforeseen circumstances can sometimes delay payments. However, to maintain the financial viability of our operations, a late fee of 2% per month may be applied to any overdue invoices. Additionally, we reserve the right to temporarily suspend the provision of services until any outstanding payments have been received.
Intellectual Property
Ownership: Upon your full payment for the services rendered, the final design deliverables will become your property. However, we do retain the right to utilize the project materials in our portfolio and for marketing purposes, unless otherwise explicitly agreed upon.
Licensing: We grant you a non-exclusive and non-transferable license to use the deliverables for the specific purposes outlined in our agreement. You may not resell or redistribute the deliverables without first obtaining our prior written consent.
Third-Party Materials: In the event that we incorporate any third-party materials into the project, we will ensure that those materials are properly licensed to you or used in accordance with fair use provisions. Nonetheless, it remains your responsibility to ensure continued compliance with any third-party licensing requirements.
Mutual Confidentiality
The Company and you, our valued client, mutually agree to maintain the highest standards of confidentiality regarding any sensitive information that is shared between us during the course of our engagement.
Termination
Termination by Client: You have the right to terminate the agreement by providing us with written notice. In such an event, you will be responsible for the payment of all work completed up to the date of termination.
Termination by Us: We reserve the right to terminate the agreement if you breach these Terms or fail to fulfill your obligations. In this case, we will notify you in writing, and you will be responsible for the payment of any work completed up to the termination date.
Defamation and Chargebacks
Upon the successful completion of a project, The Vertex Solutions reserves the right to take appropriate legal action and access client information in cases of unwarranted or irrelevant chargebacks, as well as any disparagement of our brand. We take these matters seriously, as they can significantly impact our business and reputation.
Additionally, we may need to suspend any ongoing work until these issues are satisfactorily resolved. Our goal is to maintain a positive and transparent relationship with all our clients, and we hope to resolve any misunderstandings amicably.
Revision Policy
We encourage you to finalize all desired features and modifications before the launch of your website, as we will be unable to accommodate changes once it goes live. To ensure your website continues to perform at its best, we recommend regular professional maintenance.
Please note that once the website design plans are approved, any requests for a full refund will no longer be valid. We appreciate your understanding and cooperation in this process.
Prohibition of Inappropriate Content
We maintain a high standard for the content shared through our services. Therefore, the posting or transmission of any content that is illegal, false, misleading, defamatory, offensive, obscene, or otherwise objectionable is strictly prohibited. By using our services, you agree to refrain from engaging in or facilitating any such conduct.
Disclaimer
The Vertex Solutions provides the website and its contents “as is,” without making any express or implied warranties of any kind. We want to be upfront about the limitations of our services.
While we strive to deliver high-quality work, we disclaim all implied warranties, including those related to merchantability, fitness for a particular purpose, title, and non-infringement. This means that we do not guarantee that the website or its features will meet your specific needs or requirements, nor do we warrant that the content is free from errors or will not infringe on any third-party rights.
Limitation of Liability
Our liability for any claim that may arise out of or be related to the services we provide will be limited to the amount that you, the client, have paid for the specific services giving rise to the claim. We will not be liable for any indirect, incidental, or consequential damages that may result from the use of our services.
Dispute Resolution
In the event of any disputes arising from these Terms or the services provided, the parties agree to engage in mediation or arbitration proceedings within the federal judicial systems of the United States of America and Canada. Both parties commit to making a reasonable effort to resolve any disputes amicably through informal discussions before escalating to formal dispute resolution methods.
Amendments
We recognize the importance of maintaining transparency and keeping our users informed of any changes to these Terms. As such, we reserve the right to amend these Terms at our discretion. However, we are committed to providing you with timely notification of any significant revisions.
Governing Law
These Terms are subject to the federal laws of the United States of America and Canada. We have designed these guidelines to be in compliance with the relevant federal statutes in both countries, ensuring a consistent and uniform application of the rules governing our platform.
Contact Information
At Vertex Solutions, we value your feedback and are committed to addressing any questions or concerns you may have regarding these Terms.If you find yourself in need of assistance or have any inquiries about these Terms, please don’t hesitate to reach out to our dedicated support team. You can contact us at support@thevertexsolutions.com, and we will do our utmost to respond to your message in a timely and helpful manner.